Returns & Refunds

If you are a consumer and purchased your product online, by telephone, or by email, you have the right to cancel your purchase within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. You then have a further 14 days to return the goods, We are not obliged to refund any part of any item that has been used.

Condition of Returned Goods 

You may inspect the goods to determine their nature, characteristics and functioning, as you would in a shop. If the goods have been handled beyond what is necessary for such inspection, we may make a reasonable deduction to reflect any diminished value.

Refunds 

We will process refunds within 14 days of receiving the returned goods. Refunds will be made to the original method of payment.

Exclusions 

We cannot offer refunds for goods that are returned damaged due to misuse, improper storage, or use in unsuitable weather conditions.

If you wish to discuss a return or request a refund please email info@norlightglamping.com clearly stating why you are requesting it.

A full refund of a deposit will only be made if you decide to cancel your order within the statutory 14 day cancellation period from the date of order or if Norlight Ltd fails to deliver an item within the timescale quoted at the time of the order. Any other kind of deposit refund will be offerred at the discretion of Norlight Ltd. If a factory shipment to our UK address is delayed, we may ask you to accept a later delivery from us, but that is your choice. If you do not agree to a later delivery, we will refund your deposit in full.

Unless the goods received are faulty or misdescribed, you are responsible for the cost of returning the goods to us when exercising your right to cancel under the Consumer Contracts Regulations 2013

Unless otherwise stated, domestic shipping costs from our address in Wells will be charged in addition to the price of the products. Shipping costs will vary according to the delivery address, weight and size of the products ordered, and the method of shipping preferred by the buyer. Our shipping companies will generally be well known carriers selected for cost and service quality and their charges are passed directly on to our customers. We use standard delivery unless you ask for an urgent delivery.

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Orders will normally be dispatched within 2-5 business days of being ordered. We will send you by email the estimated time of arrival (ETA) and tracking details from the carrier as soon as products are dispatched, but we cannot guarantee ETA or tracking details as the accuracy of these is in the hands of the carrier. Sometimes shipments are delayed in transit despite best endeavours by all parties, unfortunately we have no control over delays of goods once they are in transit.

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We can also ship to most overseas countries and we can provide a quote for this if required.

If you take delivery of a Norlight product and the contents have been damaged in transit, please notify Norlight Ltd by email at info@norlightglamping.com as soon as possible and in any event within 2 days of delivery. We will ask you to provide photographs of the damage and packaging which we may ask you to retain whilst we investigate with the carrier. Any refund issued will be agreed once we have carried out our investigation of the damage, alternatively we may offer to pay for repairs if the damage is minor and we agree to resolve the matter in this way.