Norlight Ltd understands that your privacy is important to you and that you care about how your personal data is used. We are committed to protecting the privacy and security of our customers’ personal information and value the privacy of everyone who visits this website, www.norlightglamping.com. This Privacy Policy explains how we collect, use and protect your data and will only be used as permitted by law. We do not collect personal data about you unless you contact us.
 
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of www.norlightglamping.com. If you do not accept and agree with this Privacy Policy, you must stop using www.norlightglamping.com immediately.

Norlight Ltd is a limited company registered in England under company number 13986190. Our Registered Office is:
 
Unit’s 10 & 11

The Sidings

Cathedral Avenue

Wells

BA5 1LJ
 
VAT number : 429625475

Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

We may collect the following personal data:

• Name, contact details (email, phone number, address).

• Payment details (processed securely through third-party payment providers).

• Booking details (dates, location, special requests).

• Communications (emails, messages, or feedback).

We use your data to:

• Process orders, bookings and provide our services.

• Communicate with you about your order or booking.

• Improve our services and customer experience.

• Comply with legal obligations.

Your personal data is stored securely and is only accessed by authorised personnel. We use encryption and security measures to protect against unauthorised access, loss, or misuse.

We do not sell or share your personal information with third parties except in the following cases:

• To process payments (via secure payment providers).

• If required by law (e.g., law enforcement requests).

• With contractors when necessary to fulfil your booking.

• Our website may use cookies to enhance user experience. You can manage cookie settings through your browser.

Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part ‘Contact Us’.

b) The right to access the personal data we hold about you. Part ‘How Can I Access My Personal Data’ will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part ‘Contact Us’ to find out more.

d) The right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part ‘Contact Us’ to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part ‘Contact Us’ to find out more.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part ‘Contact Us’ and is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

We will respond to your subject access request in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: info@norlightglamping.com

Postal Address:
Unit’s 10 & 11

The Sidings

Cathedral Avenue

Wells

BA5 1LJ

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

The latest version will always be available on our website www.norlightglamping.com